Privacy Policy

This Privacy Policy explains how Still Waters collects, uses, stores and protects your personal data when you use our website or interact with our services.

By using this website, subscribing to our newsletter or making a reservation, you acknowledge the information provided in this Privacy Policy.

1. Data Controller

The controller of your personal data is:

Karaimų 91, UAB
Company code: 307162673
Address: Karaimų g. 91, LT-21104 Trakai, Lithuania
Phone: +370 692 03382
Email: stay@stillwaters.lt

2. What personal data we process

Depending on how you use our website or Still Waters services, we may process the following personal data:

  • your name and surname;
  • email address;
  • phone number;
  • the content of your enquiry or message;
  • reservation information, such as arrival and departure dates, selected room, number of guests and other information required for the reservation;
  • payment or billing information, where required for the reservation or provision of services;
  • newsletter subscription information;
  • technical browsing data, such as IP address, browser type, device information, visit time, viewed pages and cookie information.

We do not intentionally collect or process special categories of personal data, such as health information, political opinions, religious beliefs or other sensitive information, unless you provide such information voluntarily and it is necessary for a specific enquiry or service.

3. Purposes of processing your data

We process your personal data for the following purposes:

Managing enquiries and communication

If you contact us by email, phone or through a contact form, we process the data you provide in order to respond to your enquiry, provide information about rooms, stays, services or other matters related to Still Waters.

Legal basis: steps taken at your request prior to entering into a contract, or our legitimate interest in responding to enquiries and ensuring quality communication.

Managing reservations

If you make a reservation, we process the data necessary to receive, manage, amend or cancel the reservation, provide accommodation services, communicate with you regarding your stay and fulfil related obligations.

Reservations are made through the external reservation system Beds24. In such cases, your data may also be processed within the Beds24 system in accordance with the platform’s privacy policy and terms of use.

Legal basis: performance of a contract or steps taken before entering into a contract, as well as legal obligations applicable to us, such as accounting or tax document retention.

Newsletters and marketing communication

If you subscribe to the Still Waters newsletter or agree to receive updates, we process your email address and, if provided, your name. We use this data to send news, opening updates, seasonal offers, stories from Still Waters or other content related to our activities.

Newsletters are managed using the Omnisend platform. In such cases, your data may be transferred to this service provider only to the extent necessary for sending newsletters, managing subscriptions and related communication.

We send newsletters only with your consent. You can withdraw your consent at any time by clicking the unsubscribe link in the newsletter or by contacting us at stay@stillwaters.lt.

Legal basis: your consent.

Ensuring website operation, security and improvement

We process technical data to ensure that the website functions properly, remains secure, loads efficiently, is protected from unlawful activity and provides a better visitor experience.

Legal basis: our legitimate interest in ensuring website operation, security and improvement. For non-essential cookies or tracking technologies, we rely on your consent.

Analytics and marketing cookies

At the moment, our website does not use Google Analytics or Meta Pixel. If analytics or marketing tools are used in the future, they will be activated only with your consent through the cookie settings.

Legal basis: your consent.

4. Cookies

Our website may use cookies and similar technologies.

Cookies may include:

  • essential cookies — required for the website to function properly;
  • functional cookies — used to remember your choices, such as language or other settings;
  • analytics cookies — used to understand how visitors use the website, if such tools are used in the future;
  • marketing cookies — used to show relevant communication or advertising, if such tools are used in the future.

Essential cookies may be used without separate consent because they are necessary for the website to function. Analytics, marketing and other non-essential cookies are used only with your consent.

You can change your cookie preferences at any time through the cookie settings available on the website or through your browser settings.

5. Who we may share your data with

We may share your personal data only to the extent necessary for the purposes listed above.

Data may be shared with:

  • website hosting and technical maintenance providers;
  • the reservation system provider Beds24;
  • the newsletter platform Omnisend;
  • payment administration service providers, where applicable;
  • accounting, legal or other professional service providers;
  • public authorities, where required by applicable law;
  • analytics or marketing tool providers, if such tools are used in the future and only with your consent.

Where service providers act as our data processors, we enter into appropriate agreements and require that your data is processed only according to our instructions and in compliance with applicable data protection requirements.

6. Transfers outside the European Economic Area

Some of the service providers we use may process data outside the European Economic Area. In such cases, we ensure that appropriate safeguards are applied, such as the European Commission’s Standard Contractual Clauses or other safeguards provided under applicable data protection law.

7. How long we keep your data

We store personal data only for as long as necessary for the purposes for which it was collected, or for as long as required by applicable law.

Indicative retention periods:

  • enquiry and communication data is stored for up to 12 months from the last communication, unless longer retention is necessary for dispute resolution, contract performance or legal obligations;
  • reservation and service-related data is stored for as long as necessary to manage the reservation, provide services and fulfil accounting, tax or legal obligations;
  • newsletter subscription data is stored for as long as your consent remains valid or until you unsubscribe;
  • cookie data is stored according to the retention periods of specific cookies, as indicated in the cookie settings or cookie table, where such information is provided on the website.

After the retention period ends, data is deleted, anonymised or stored only to the extent required by law.

8. Your rights

You have the following rights in relation to your personal data:

  • the right to be informed about the processing of your personal data;
  • the right to access your personal data;
  • the right to request correction of inaccurate or incomplete data;
  • the right to request deletion of your data, where there is a legal basis for doing so;
  • the right to restrict processing;
  • the right to object to processing where data is processed on the basis of legitimate interest;
  • the right to data portability, where applicable;
  • the right to withdraw consent at any time;
  • the right to lodge a complaint with the State Data Protection Inspectorate.

To exercise your rights, please contact us at stay@stillwaters.lt.

After receiving your request, we may ask you to confirm your identity where necessary to protect your data.

9. Data security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, disclosure or destruction.

However, data transmission over the internet is never completely secure, so we recommend carefully considering what information you provide through the website or by email.

10. Links to other websites

Our website may contain links to websites of other service providers or partners, such as the Beds24 reservation system, the Linen Tales shop, the April Writing Residency page or social media platforms.

When you click on such links, the processing of your data may be governed by the privacy policies of those websites. We are not responsible for the privacy practices of third-party websites and recommend reviewing their privacy policies.

11. Social media

Our website may include links to Still Waters social media accounts, such as Instagram or Facebook. Social media platforms may process your data as independent data controllers in accordance with their own privacy policies.

12. Changes to this Privacy Policy

We may update this Privacy Policy if our website functions, tools, services or legal requirements change.

The latest version of the Privacy Policy will always be available on this website.

13. Contact

For any questions about this Privacy Policy or the processing of your personal data, please contact:

Karaimų 91, UAB
Address: Karaimų g. 91, LT-21104 Trakai, Lithuania
Phone: +370 692 03382
Email: stay@stillwaters.lt

Stay connected to Still Waters